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Transparent Service Policy

Refund & Cancellation Policy

Clear, straightforward guidelines explaining project confirmation, cancellation workflows, cost apportionment, and how refund requests are evaluated by SKY LET CONSULTANCY LIMITED.

Last Updated: September 2026 Entity: SKY LET CONSULTANCY LIMITED Fair Cost Apportionment Standard

Refund Policy at a Glance

A clear summary of how service phases, advance commitments, and cancellation evaluations work.

Before Work Starts
// PRE-COMMENCEMENT
Refund eligibility depends on the agreed terms and whether third-party costs or initial non-refundable provisioning fees have already been incurred prior to cancellation.
After Work Starts
// ACTIVE EXECUTION
Once work has commenced, a full refund may no longer be available. Refunds are adjusted for work completed, hours allocated, usage generated, and non-recoverable costs incurred.
Pay-As-You-Go
// USAGE-METERED
Charges are based directly on actual service consumption before cancellation. Customers remain responsible for all usage charges accrued prior to termination.
Advance Payment
// THIRD-PARTY OUTLAYS
Services requiring advance payments to third-party providers (hosting, APIs, font licenses, advertising spend) are non-refundable once committed or consumed, where legally permissible.
Refund Processing
// INSTITUTIONAL TIMELINE
Approved refunds are processed through the original payment method. Final crediting time varies depending on your bank, payment gateway, card issuer, or financial institution.

01 Business Context & Policy Scope

This Refund & Cancellation Policy applies to all digital consultancy, software engineering, mobile development, brand identity systems, motion design, content narrative, and investment pitch deck engagements provided by SKY LET CONSULTANCY LIMITED ("Company", "we", "us", or "our").

Before any project or service begins, the Customer and SKY LET CONSULTANCY LIMITED review and agree upon the scope of work, technical deliverables, quotation, pricing structure, and milestone schedule. Work commences only after the relevant scope and quotation have been formally confirmed and approved by both parties.

Because professional digital consultancy involves custom creative and technical production, engineering time allocation, and direct third-party commitments, our refund procedures are designed to ensure fair, transparent, and legally sound cost apportionment for both parties.

02 Cancellations Before Work Begins

If a Customer submits a formal written cancellation request before SKY LET CONSULTANCY LIMITED has commenced active work on the project and before any non-refundable third-party, platform, licensing, or infrastructure fees have been incurred on the Customer's behalf, the Company will evaluate the request for a refund in accordance with the agreed quotation, payment terms, and applicable law.

In such pre-commencement cases, where no resources have been deployed and no non-recoverable commitments made, the Customer may be eligible for a refund of payments made, subject to any direct merchant gateway processing fees where legally permissible.

03 Cancellations After Approval & Commencement of Work

Important Notice on Active Projects: Once both parties have approved/confirmed the project quotation, scope, or service and SKY LET CONSULTANCY LIMITED has started providing the services, a full refund may no longer be available.

If a Customer requests cancellation after work has commenced, SKY LET CONSULTANCY LIMITED calculates the adjusted eligible refund based upon:

  • Work Already Completed: The fair market and contractual value of all technical architectures, design concepts, drafts, code repositories, wireframes, or consulting sessions delivered up to the cancellation notice.
  • Time & Resources Allocated: Engineering, design, and strategic consulting hours reserved and expended on the project.
  • Services Already Delivered: Completed project milestones and intermediate deliverables.
  • Usage Generated: All computational, database, or analytics usage accrued to date.
  • Third-Party & Platform Costs: Non-recoverable expenses committed to external service providers.
  • Processing & Administrative Costs: Non-recoverable payment processing and administrative overhead where permitted by applicable law.

Any remaining unallocated, unearned balance after these deductions will be considered for refund.

04 Pay-As-You-Go & Usage-Based Services

Certain services provided by SKY LET CONSULTANCY LIMITED operate on a pay-as-you-go or metered-usage model (such as on-demand server compute, monthly maintenance retainers, hourly technical support, or API token consumption).

For pay-as-you-go services, charges arise according to actual consumption. Customers are fully responsible for all usage charges incurred prior to the formal cancellation or suspension of the service, subject to the agreed quotation and applicable law. Pre-funded usage balances will be refunded minus accrued usage and non-recoverable platform costs.

05 Advance & Early Payment Services (Third-Party Outlays)

Certain specialized services require early or advance payment because SKY LET CONSULTANCY LIMITED must pay external platforms, suppliers, software providers, cloud hosting providers, font foundries, or advertising networks in advance to enable delivery.

Third-Party Non-Refundable Nature: Where advance payments have already been disbursed to a third-party provider, or where an external license, domain, server, or advertising budget has already been activated, purchased, consumed, or committed on behalf of the Customer, the corresponding amount cannot be refunded to the extent permitted by applicable law.

06 Transparent Cost Apportionment Breakdown

To ensure complete transparency and eliminate ambiguity, SKY LET CONSULTANCY LIMITED clearly distinguishes between the following cost categories when evaluating an eligible refund:

Cost Category Description & Scope Refund Status
Fees for Services Performed Engineering hours, design iterations, consultations, and deliverables produced up to cancellation. Deducted based on completed scope
Usage-Based Charges Actual computational runtime, metered API calls, dynamic server traffic. Billed according to actual usage
Third-Party & Outlay Costs Domain registrations, dedicated hosting setup, third-party software licenses, ad spend. Non-refundable if committed/consumed
Unearned Balance Remaining prepaid funds not yet allocated to active work or third-party expenses. Eligible for refund

07 Refund Processing Timeline & Banking Dependencies

When a refund is approved by SKY LET CONSULTANCY LIMITED, the credit is initiated through the original payment method utilized during the initial transaction (e.g., credit card, debit card, or electronic bank transfer) wherever technically and legally viable.

Please note: We do not make misleading guarantees that every refund will appear in your account within an arbitrary 3-day period. While our finance team initiates approved refund instructions promptly within our standard operational cycle, the actual timeframe required for the funds to reflect in your bank account or card balance depends upon external financial intermediaries, including:

  • Payment gateway providers (e.g., Stripe, PayPal, merchant banks)
  • Your card-issuing bank or financial institution
  • International wire routing protocols and correspondent banking cycles
  • National weekends, bank holidays, and currency conversion settlements
Need Status Tracking? If you have not received an approved refund after the communicated bank processing window (typically 5 to 10 business days from the refund confirmation email), please reach out to us at [COMPANY EMAIL] with your transaction reference number and our billing team will provide the payment processor trace reference.

08 Step-by-Step Refund Request Procedure

To request a cancellation or refund evaluation, please follow this standardized procedure:

01

Initiate Written Request

Contact SKY LET CONSULTANCY LIMITED in writing via email at [COMPANY EMAIL] with the subject line "Cancellation & Refund Request — [Project Name / Invoice Number]".

02

Provide Order & Transaction References

Include your full company name, registered email address, official invoice number, Statement of Work reference, and original payment transaction receipt.

03

State the Circumstances & Reason

Provide a brief explanation of the reason for your cancellation request to facilitate an accurate audit of project milestones and deliverables.

04

Technical & Financial Review

Our project management and accounting teams review the work completed to date, hours allocated, third-party expenses incurred, and applicable usage charges.

05

Determination & Settlement

We provide a formal written statement detailing the cost breakdown and eligible refund balance. Approved funds are then released through your original payment method.

For legal inquiries or dispute escalation regarding refund calculations, please write to our legal team at contact@skyletconsultancy.com or by postal dispatch to SKY LET CONSULTANCY LIMITED (Company No. 17373585), Highfield House, 1560 Stratford Road, Hall Green, Birmingham, England, B28 9HA.

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